Emergency Plumbing Service
Plumbing disasters have tendency’s to strike at the most inconvenient times, which is why we provide a 24 hour emergency assist service centre and emergency assist plumber enabling us to take your call and service your property anytime of the day or night.
Furthermore, our plumbers live locally, their vehicles are fully equipped, they have access to multiple suppliers and our warehouse is stocked with a wide variety of specialist tools, fixtures and fittings.
So when your toilet decides to overflow on a weekend night our plumbers have access to attend to you call immediately and access everything they need to get you back up and running fast.
If you have a plumbing disaster of any kind please read the instructions below to assist you to minimise or prevent damage to your property whilst you await the arrival of the plumber.
What’s your emergency?
- Turn off any taps or appliances that run water into your drains.
- Observe the blockage to see if the flood slows down or stops once you have stopped using water
- We are open 24-7 so call us straightaway on 02 9882 2445. and we will send a serviceman to fix the problem.
- If you have a Gas Hot Water System, check that the pilot light is still lit.
- If your heater is Continuous Flow or Electric check the power is switched on at the socket and that your fuse box switches are all on.
- See if you can see, smell or hear any leaks around the unit.
- If you are able, take a photo of the heater and its model information.
- We are open 24-7 so call us straightaway on 02 9882 2445 and we will send a serviceman to fix the problem.
- Turn off all gas and electrical appliances.
- Extinguish all pilot lights, naked flames and lit cigarettes.
- Do not light your gas stove, matches or use any device, switch or appliance that could produce a spark, including mobile phones.
- Open all windows and doors to ventilate the property and then leave the premises.
- If the gas smell is coming from a gas appliance or from a pipe connection in your property or between the property and the gas meter, turn off your gas meter off (horizontal position) then call us immediately on 02 9882 2445. We are open 24 hours a day 7 days a week.
- If the gas smell is coming from the gas meter, or from the inlet pipe leading to your meter from the street, phone the Jemena Emergency Response Service on 131 909 to report the leak.
- Do not attempt to relight any flames or use any gas appliance until the gas leak has been fixed by a licensed plumber/gasfitter.
- If possible, identify if the burst pipe is hot or cold.
- Isolate water supply by finding your property’s isolation taps and turning them off.
- Or turn the main cold water supply tap off (this is usually located at the front of the property near the water meter)
- Check to see if any water has come into contact with electric points or cables.
- If you are concerned whether water has penetrated any cabling, light switches, light fittings or power points, turn off the mains power at the fuse board.
- If ceilings are bulging with the weight of water, make a small hole in the ceiling with a hand drill or cordless drill to allow excess water to drain. (NEVER use a wired tool connected to mains electric)
- We are open 24-7. Call us immediately on 02 9882 2445 for assistance before or following the steps above.